When it comes to franchising with Ace Handyman Companies, Paul and Laura Hammer are hitting the nail on the head.
The Hammers, who’ve been married for 21 yrs, became franchisees with the brand name in 2014, when it was continue to recognised as Handyman Issues. Today, they have five territories, which are deemed the most productive in the Ace Handyman procedure, according to the model.
The Hammers’ Columbus-dependent operations are top the franchise program in expansion and they’ve experienced document-breaking 12 months-around-12 months gross sales. Laura Hammer mentioned their success is crafted on their self esteem in every other to run the business effectively.
“We have a genuinely strong rely on with each other on no matter what we’ve committed to do,” Laura Hammer reported. “We’ve partitioned the enterprise, so to talk, wherever there are distinctive realms we’re in demand of and maintain ourselves accountable in. He has huge rely on in me that I’m carrying out the advertising and marketing the suitable way, and I have enormous rely on that he’s purchasing substance for the work.”
“They’re 100 p.c committed to jogging a superior business enterprise locally, even though also being devoted to functioning with the franchisor,” reported Colette Bell, vice president of franchise development at Ace Handyman Companies. “When they occur throughout most effective practices which operate for them in their current market, they’re constantly willing to share that plan so many others in the technique can advantage.”
Bell claimed the Hammers have been the type of franchisees the brand has generally appeared for, all the way back again to when the strategy begun as Handyman Issues in 1998. The company was released by Bell’s husband, Andy, in Denver in the course of a developing increase for the town, following he still left the cafe business.
The No. 1 factor Andy Bell took from that business was the great importance of fantastic purchaser provider, and he incorporated it into Handyman Matters. When the model launched a franchise procedure in the early 2000s, the firm maintained its dedication to customer services by hunting for the right franchisees.
“Our progress technique was more culturally centered than geographically,” Colette Bell stated. “Many improve geographically about their company site, which will make sense because it’s less complicated to assist franchisees. We experienced now opened in California, while, so what we needed to make confident was that we have been bringing on the proper individuals. People like Paul and Laura Hammer.”
Providing the appropriate customer service and becoming a fantastic member of the local community was also a cause why Paul Hammer wanted to turn out to be a franchisee with Handyman Issues.
“I experienced a diploma in horticulture and was working for a world wide flower breeding corporation, so I was touring all the time, and spending considerably less time residence with the spouse and children,” Paul Hammer mentioned. “I started off looking for other alternatives and alternatives, and though flying I started off looking through about franchises and noticed the Handyman Matters info mentioned.
“From there, the doors just seemed to open for us and ahead of we understood it, we had been associates,” he continued. “It was superior to be house. I had felt like I experienced been a guest in the group, owning traveled as a great deal as I did. So we had a purpose of interacting with the community and acquiring to know individuals.”
Coming in with no preceding franchise encounter, Paul Hammer mentioned assist from the franchisors was integral in getting their Columbus operation likely.
“Both of us had quit our positions,” he said. “We had landed on the beach, burned the boat and there was no going again. We knew it would be a problem, as there are numerous trades concerned, but they served us retain our faults to a negligible and the possibility a whole lot decreased than if we experienced finished this on our possess.”
Given that then, Bell reported the Hammers have returned the favor by currently being excellent to other members in the program.
“Paul has participated on the franchise advisory council and has been willing to talk with franchise candidates,” she explained. “He’s been a mentor to other franchisees in our system, and there’s a willingness from the two of them to make the franchise program superior throughout all destinations.”
In the last a number of several years, that franchise method has gone via a rebrand, when Ace Hardware came into the image. Though they weren’t marketing at the time, the Bells had been to start with contacted by Ace in 2017, when the firm was displaying desire in acquiring a support field operation started off.
Linked: Ace Components buys, re-launches Handyman Companies
“We reengaged later in 2018 and went as a result of about a 12 months-and-a-50 % of because of diligence in advance of Ace acquired Handyman Matters,” Bell reported. “They bought the franchise system with 119 territories in 28 states and acquired our community operations in the Denver market.”
Paul Hammer named the alter “fantastic.”
“Ace took treatment of rebranding our autos and almost everything like that even though we took care of every thing on the floor. Ace has been a wonderful organization to do the job with, and the sources they have, as well as their determination to building this perform, has been great. We have appreciated that. Doing the job with our nearby Ace stores has also been really effective to us. It’s acquiring another associate in the local community we can work with.”
Right now, Ace Handyman Services has more than 300 territories across 42 states.